General Terms and Conditions

1. Scope and Object

These General Terms and Conditions govern the access, use, and bookings made through the website aurorasol.pt, owned by Clever Minutes – Unipessoal, Lda, with registered office at Travessa do Grão Mestre, 16, Montinhos do Burgau, 8600-120 Luz, Lagos, VAT number (NIF) 518087654, operator of the local accommodation Aurora Sol (RNAL registration no. 156174/AL). Aurora Sol operates under the exclusive concept of adults-only accommodation (Adults Only).

2. Booking and Payment Process

• Booking Method: Bookings are made directly online through our booking engine. A booking is only considered confirmed after the issuance of the confirmation sent by e-mail and the validation of the respective payment.
• Payment Methods: We provide secure payments via Credit/Debit Card (processed by Stripe), Multibanco Reference, and MB WAY (processed by Ifthenpay).
• Payment Conditions: Due to the nature of the rate applied on our website, full payment of the total amount of the stay is required at the time of booking.

3. Cancellation, Modification, and No-Show Policy

• Non-Refundable Rate: All bookings made directly through our website are subject to a strictly non-refundable policy. In the event of cancellation or withdrawal by the guest, there will be no refund of any amount paid.
• Date Changes: The guest may request a change of booking dates, subject to accommodation availability, provided that the total value of the stay for the new dates is equal to or higher than the value of the original booking.
  • Higher Value: If the value of the new dates is higher, the guest must pay the respective difference at the time of check-in.
  • Lower Value: If the value of the new dates is lower than the amount originally paid, the change can be made, but there will be no refund or credit of any amount.
• No-Show: Failure of the guest to arrive on the scheduled check-in date without prior notice will result in the automatic cancellation of the booking and the loss of the total value of the reservation.
• Shortening of Stay: There will be no refund or compensation if the guest decides to interrupt their stay and check out before the contracted date.

4. Check-in and Check-out Times

• Check-in (Arrival): From 15:00 to 20:00. Arrivals after regular hours must be coordinated and requested in advance.
• Check-out (Departure): Until 11:00. Remaining in the accommodation after the deadline without prior written authorization may incur an extra charge equivalent to an additional night.

5. Rules of Use and Coexistence (House Rules)

By staying at Aurora Sol, guests commit to complying with the following standards:

• Adults-Only Exclusivity: The accommodation is strictly intended for adult stays. The admission or stay of children or minors under 18 years old is not permitted.
• Maximum Capacity: Accommodation occupancy is strictly limited to the number of guests indicated in the booking confirmation. Unregistered persons are not allowed to stay in the accommodation.
• Quiet Hours: In respect of the neighborhood and current legislation, quiet hours must be strictly respected between 22:00 and 09:00.
• Events and Parties: Holding parties, events, or social gatherings that disturb the tranquility of the premises is completely prohibited.
• Pets: The presence or stay of any type of pet is not permitted in the accommodation.
• Smoking: Smoking is strictly prohibited inside all covered areas of the house. Smoking is only allowed in designated outdoor spaces, using the ashtrays provided.

6. Damages and Security Deposit

• The guest is financially responsible for any damages, breakages, destruction, or theft caused to the movable or immovable property of Aurora Sol by themselves or their companions during the stay.
• Aurora Sol reserves the right to request a security deposit at check-in, which will be fully refunded after check-out, provided no damages are found in the accommodation.

7. Legal Duty of Identification (AIMA)

In compliance with Portuguese legislation, all foreign citizens (including citizens of European Union countries) are required to provide their identification data (full name, date of birth, nationality, and passport number or equivalent identification document) before or at the time of check-in, for mandatory reporting to the Agency for Integration, Migration and Asylum (AIMA).

8. Disclaimer of Liability

Aurora Sol is not responsible for:

• Theft, robbery, or loss of personal belongings left inside the accommodation or in the guests’ vehicles.
• Occasional interruptions or failures in public utility supply services (water, electricity, or internet) beyond the accommodation’s management.

9. Dispute Resolution and Complaints

• An Electronic Complaints Book is available, accessible at www.livroreclamacoes.pt.
• In the event of a consumer dispute, the consumer may turn to the Algarve Consumer Dispute Arbitration Centre (CIMAAL) via the website www.consumidoronline.pt.

10. Applicable Law and Jurisdiction

These Terms and Conditions are governed by Portuguese law. For the resolution of any dispute arising from this contract that cannot be resolved amicably, the jurisdiction of the Court of Lagos is established as strictly competent.

Last updated: August 27, 2026.